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Household & Hospitality Manager

| McAllen, TX, United States

Posted Date 4/11/2025
Description

Overview

We are looking for a dedicated and experienced Hospitality Manager/House Manager to oversee the daily operations of a large family lodge nestled on a beautiful, sprawling property. This Texas ranch home boasts eight bedrooms and can comfortably accommodate up to 30 guests at a time, primarily family members and their guests. The purpose of this role is to elevate hospitality delivery in the residence, while maintaining a positive balance with established staff.

The ideal candidate will be responsible for coordinating the household staff and ensuring that the Lodge, Pool, Riverfront, and scenic lookout areas are always ready for guests. This includes overseeing the guest experience, coordinating activities, and maintaining a welcoming environment. There is a preference for someone who can cook, but the Principals understand the limits of what one professional can accomplish.  Having the ability to cook would be a great benefit, as it would allow for more flexibility with the current Chef. 
 
The Lodge/Ranch is shared by a multi-generational family and the use of the property is scheduled 6-12 months in advance.  Guest stays are often Friday PM – Sunday PM but will go long on long/holiday weekends.

Requirements

  • 5 – 10 years industry experience
  • Non-Smoker
  • Valid driver’s license with clean record
  • Capable of passing extensive background check and BAI interview
  • Strong communicator, both written and verbal
  • High level of discretion, loyalty, integrity, and honesty
  • Highly organized & excellent eye for detail.
  • Proven experience in household management and cooking, ideally in a private residence or lodge setting.
  • Strong organizational and coordination skills to manage various responsibilities effectively.
  • Excellent communication and interpersonal skills to interact with family members and staff.
  • Culinary expertise with the ability to prepare a range of meals, from simple home-style cooking to more elaborate dishes.
  • Work collaboratively with the current team, ensuring seamless coordination in household tasks.
  • Familiarity with managing household budgets and inventory.
  • Flexibility to adapt to changing schedules and family needs.

Duties & Key Success Factors

Household Management:

  • Oversee the daily operations of the household, ensuring smooth functioning and organization.
  • Coordinate household staff, including scheduling and task assignments.
  • Maintain cleanliness and order in all areas of the lodge, including guest rooms and common spaces.
  • Help keep up the cleanliness and readiness of the lodge, including tidying guest rooms and common areas while guests are out.
  • Implement systems that facilitate the elevation of the Hospitality of the Lodge.
  • Assist in planning and organizing special events or gatherings as needed.
  • Develop and maintain household procedures and operating manuals for staff reference.
  • Document important information regarding utilities, maintenance, and emergency protocols.
  • Provide exceptional service to family members and guests, ensuring their needs are met during their stay.
  • Serve as a point of contact for any issues or concerns that may arise within the household.
  • Oversee laundry operations, ensuring that linens and towels are cleaned and maintained.
  • Ensure that the household is prepared for guests, including setting up rooms and common areas before their arrival.
  • Monitor the condition of the property and coordinate maintenance or repairs as needed.
  • Work with the ranch manager to address any outdoor or infrastructure-related issues.

Meal Preparation:

  • Plan and serve meals for family members and guests.
  • Create diverse and appealing menus, including home-style cooking and special themed dinners.
  • Manage grocery shopping and inventory, ensuring a well-stocked kitchen.

Other Considerations

Physical Requirements

  • Ability to lift 40 pounds
  • Frequent bending, stooping, and stretching
  • Ability to negotiate a multi-story house with stairs many times a day
  • Ability to use a ladder up to 6’
Job Type
Full-Time
Job Categories
House Manager
Compensation
Compensation: $100,000 - $110,000/year (DOE)
Housing Type
Live-in or On-site

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