• Household Management: Maintain the primary residence at a luxury hotel standard, ensuring comfort, cleanliness, and functionality. Conduct weekly walk-throughs using a detailed checklist to identify and address issues (e.g., landscaping health, wall blemishes, lock functionality, speaker/TV performance). Personally perform minor repairs and minimize vendor use for small tasks. Develop expertise in home systems (HVAC, pool, solar, automation, etc.). Hire, supervise, and coordinate household staff (housekeeping, pool, landscaping) and vendors, ensuring seamless operations.
• Property Inspections: Proactively inspect the main property and grounds weekly, identifying issues such as dying plants, malfunctioning systems, or aesthetic imperfections. Address minor issues directly or coordinate repairs for larger problems to maintain tip-top condition.
• Vendor Management: Cultivate and manage a network of elite service providers for tasks requiring external expertise. Schedule and supervise vendor work, verify quality, and report progress or issues to the Principals. Serve as the primary liaison between the family and external professionals.
• Project Management: Lead long-term projects, including household upgrades and system installations, with meticulous attention to detail. Develop standard operating procedures and contingency plans to ensure uninterrupted operations.
• Construction and Remodel Oversight: Manage remodels and new construction projects across multiple properties. Select and oversee general contractors, coordinate with design teams and vendors, and ensure projects are completed on time and within budget.
• Multi-Property and Rental Management: Oversee secondary residences and rental properties in various geographies. Coordinate with local property managers, subcontractors, and partners to ensure properties are well-maintained, rental-ready, and prepared for family visits. Address tenant needs and maintain high standards across all locations.
• Event Coordination: Occasionally manage events at the primary residence, coordinating logistics, vendors, and staff to ensure flawless execution.
• Property Acquisition Support: Assist in identifying and evaluating potential property purchases in other geographies, as directed by the Principals.
• Confidentiality: Uphold the highest standards of discretion, safeguarding sensitive information about the family, their business interests, and their guests.