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Develop and maintain a detailed cleaning manual and schedules (daily, weekly, monthly) for all properties.
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Oversee, train, and support housekeeping staff to ensure all areas are cleaned and maintained to high standards.
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Conduct regular quality control checks of cleaning tasks and address issues promptly.
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Manage household inventory, including cleaning supplies, food storage, pantry items, and household essentials; place orders and give timely reminders to restock when needed.
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Ensure linens, laundry, and dry cleaning are cared for properly, including quality control, stain checks, ironing, steaming, and repairs as needed.
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Provide daily light housekeeping when required (kitchen, master bath, closets, drawers, making beds, etc.).
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Ensure outdoor structures (doors, fences, gates, windows, sidewalks, etc.) are clean and maintained, coordinating with staff or vendors when needed.
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Step in to perform housekeeping or other tasks when other staff are unavailable or additional support is needed.
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Organize and execute deep cleaning projects and seasonal household refreshes.
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Assist with packing and unpacking the family for travel.
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Coordinate with household staff to manage maintenance, repairs, vendors, and contractor visits.
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Maintain detailed household records: cleaning tasks, inventory, staff schedules, and project timelines.
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Manage staff scheduling, including coordinating vacation days and ensuring coverage.
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Assist with family scheduling and calendar management for business, personal, and medical appointments.
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Oversee travel logistics, including flights, hotel bookings, car services, and vehicle maintenance.
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Handle errands, deliveries, returns, shipping, and printing labels as needed.
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Assist with personal projects and requests, such as:
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Arranging flower deliveries and gifts for family and friends.
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Coordinating special events at the home.
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Working with chefs for special dinners and gatherings.
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Support the preparation of properties for holidays, events, and guests.
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Minimum 3+ years of experience in a supervisory housekeeping or estate management role (private estate experience required).
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Strong leadership, organizational, and time management skills.
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High attention to detail with a commitment to cleanliness and hospitality.
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Excellent communication skills and ability to manage relationships with staff and vendors.
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Proficiency in basic computer skills (Google Calendar, email, spreadsheets etc.).
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Flexibility and willingness to adapt to evolving priorities.
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Must be comfortable with pet care and working around dogs.
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Ability to travel occasionally and adjust hours when needed.