We are currently seeking an Assistant Household Manager for a large-scale private residence in Washington DC. This is a luxury environment requiring an eye for detail, an understanding of different fits/finishes, and excellent customer service skills. Our client, a private family, offers an outstanding comprehensive benefits package, outstanding job security, and opportunities for professional development & career growth. The interiors team responsible for the daily operations of the residence are a close-knit group that look forward to expanding their team!
Salary Range: $90-110k
Benefits: Medical, Dental, Vision, 401(K), PTO, paid holidays, STD/LTD/AD&D, and more!
Must be able to pass a pre-employment background check.
Must have valid Driver's License.
Location: Onsite.
Summary:
The position of Assistant Household Manager reports to the Household Operations Manager and is responsible for providing exquisite service to the principal, family, and guests in a private residence. The primary duties include both Household and Event/Meal service support.
Private Party/Events Service duties include formal table setting, dinner service, greet and accommodate guests, cocktail service, dinner clean up, event-assistance, occasional errands, assist with inventory and checklists and any additional daily duties assigned by their manager. The candidate must have experience working for a private client with expert knowledge and a proven track record of service etiquette, discernment, and discretion. Additionally, the candidate must be able to work independently and cohesively integrate as an interdependent team member with excellent interpersonal skills.
Hospitality duties include maintaining, improving, and creating programs supporting the clients’ preferences for household cleaning, linen and laundry services, and food and beverage inventory at the residence and executive offices. This person also provides feedback to the Household Operations Manager regarding the housekeeping contract, provides a variety of household and personal services requiring highly efficient cross-organization communication, oversees quality control, and uses project management and problem-solving skills to retain and apply knowledge of principal housekeeping preferences.
Within the realm of Hospitality, and in support of the Personal Services Manager, this position will help oversee the principal’s wardrobe, including procurement, staging, caring for, and packing of all clothing items.
Core Responsibilities:
To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the core responsibilities.
Housekeeping Responsibilities:
• Oversees housecleaning services, providing daily guidance for cleaning and principal preferences.
• Overall responsibility for daily cleanliness and organization of Principals’ main residence and offsite office, professional culinary kitchen, and staff office spaces by directing the cleaning services vendor and providing direction and feedback in-line with client and staff preferences.
• Establishes, distributes, improves, and monitors processes for cleaning.
• Shared responsibility for daily opening of main residence, clearing out personal items prior to work being done, to maintain client privacy.
• Shared responsibility for overseeing household and facility vendors.
• Manages and tracks periodic cleaning tasks that occur monthly, quarterly, and annually.
• Conducts routine inspections of local properties to monitor cleaning, maintenance, and inventories.
• Oversees daily collection and return of laundry; processes clothing, household linens and towels returned from cleaning.
• Oversees procurement, organization, and tracking of staff break room items at office.
Wardrobe Responsibilities:
• In collaboration with the Wardrobe team, oversees the care, procurement, presentation, and packing of the Principal’s personal wardrobe.
• Wardrobe Packing for Personal and Business Travel
• Wardrobe is right-sized for trip – no excess.
• Wardrobe is consistently packed to exacting preferences.
• Checklists are utilized and consistently updated.
• Suitcases and garment bags are maintained to exact standards.
• Create and maintain a wardrobe experience in keeping with exacting preferences.
• Innovate solutions to enhance wardrobe storage, including the development of custom solutions.
• Maintain inventories of stock items and replenish, as needed.
• Liaison with Laundress, Tailor, Cobbler, Jeweler and external vendors
• Travel to remote estates & other destinations to support principal needs
Private Party and Event Responsibilities:
• Hospitality mindset, responsible for crafting and executing the highest standards of meal and beverage table service for family and guests.
• Ensures service is consistent and aligned with family and guest preferences with direction from the Household Operations Manager and Head of Culinary Services.
• Partners with the culinary and household team along with other business partners to plan and curate exceptional dining and entertainment experiences.
• Confidently answers questions about the menu and address any guest concerns or requests.
• Practices at and strives to gain additional knowledge of cuisine, spirits, wine, and food pairings.
• Organizes, transports, and leads the setup of glassware, dinnerware and other associated side work for meal and beverage services.
• Support Hospitality and Culinary Teams, not limited to the setup and breakdown of various sized events and dinner parties.
• Assists the culinary team with oversight of catering teams during large events.
• Event floral coordination and ordering.
• Performs post-meal/event staging and clean up.
• Follow defined guidelines, practices, and SOP’s.
Supervisory Responsibilities: May oversee daily work activities of employees, contract staff and/or vendors but does not directly manage employees.
Financial Responsibilities: Must be able to manage a company credit card, balance the statement monthly with accuracy and on time. Must be knowledgeable of the company’s chart-of-accounts and code purchases correctly, following these guidelines.
Education and Experience:
Education: Bachelor’s degree or equivalent combination of experience and education.
Experience:
• 5+ years of experience in a hospitality or service environment.
• Experience working in a private estate, private yacht, or other hospitality environment.
• Must have a valid driver’s license with a responsible driving record and insurance. Must be willing to drive in the greater DC area as needed.
• Proficient using MS Office (Outlook, Word, Excel) and familiarity with the internet.
Skills and Abilities:
• Extensive knowledge of food, wine, and spirits.
• Ability to seamlessly shift and balance between Household and Culinary responsibilities.
• Must be able to perform a variety of duties, often changing from one task to another with frequent distractions.
• Must be able to adjust priorities quickly as circumstances dictate.
• Ability to interact appropriately with colleagues for different purposes in different contexts.
• Ability to synthesize information from multiple sources.
• Ability to interpret and present clear, accurate, and concise written and verbal communications and presentations.
• Ability to constantly strive for improvements in work processes and outcomes to better meet client's defined expectations.
• Ability to solve problems and/or escalate issues that require higher level approval and intervention.
• Ability to maintain confidentiality and privacy.
• Confidence to handle any situation with grace and professionalism.
Travel Requirements:
• Domestic or International travel may be required but limited to 20% of the total work time.
Expected Hours of Work:
• This position requires the availability to work some evenings, weekends, and holidays.
Background Review/Interview:
• Must be able to satisfy background check and related requirements.
*This Organization Participates in E-Verify* This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
About Hansell Tierney:
Hansell Tierney is one of the premier staffing and recruiting companies in the Pacific Northwest. Launched in 2001, we are a woman-owned business that serves and staffs Northwest organizations by doing things the right way, not just the easiest way. Hansell Tierney partners with candidates and clients to match the best candidates with interesting local opportunities. We navigate every relationship with the highest level of discretion and service while holding ourselves accountable to our promises. Our business thrives on our deep understanding of the job market and our ability to skillfully tailor our recruitment process to meet our clients’ unique needs.