This full-time position will interface directly with the Principal and continuously with the Principal
household staff to coordinate logistics or topics that involve the family’s property. This is a very
hands-on, fast-paced, hospitality and service oriented position. The role reports to the House
Manager.
Responsibilities include:
? Maintaining clean, organized, and meticulous homes ensuring that they are always “service
ready”
? Daily surveying of the main home and accessory buildings with daily walk throughs with the
House Manager.
? Ensuring that the kitchen, bedroom suites, bathrooms, and other common areas are cleaned
and re-staged daily
? Following an interior cleaning schedule for regular and deep cleaning of the property.
Ensuring that all buildings are constantly being cleaned and organized, utilizing a zone system
established with the House Manager; proactively executing schedules for monthly, seasonal, bi-
annual and annual maintenance for the interior and exterior of the estate
? Managing specialty cleaning and other household projects
? Ensuring that homes are prepared for guests at all times; assisting House Manager with
entertaining guests and providing hospitality, personal services and overall guest care.
? Keeping all storage cupboards and storage in the household organized; organizing
housekeeper storage areas and maintaining cleaning supplies inventory; ensuring that each
residence is stocked with the the required cleaning products or anything requested by the
Principals
? Work with Laundress, caring for and maintaining all the household linens and personal
clothing of the family; acts as an expert, identifying fabrics and their specific care in washing,
pressing, stain removal and general wardrobe maintenance that includes:
o Washing and steaming of clothing
o Ironing clothing, linens as needed
o Organizes all household laundry, folds and places in family members respective closets
o Organizing and keeping children's clothing neat and orderly.
o Sorting and logging linens and clothing to dry cleaners
o Seasonal organization of clothing and storing of clothing, with aid of House Manager
o Cataloging designer and couture clothes and accessories
o Packing for trips
? Keeping an up to date, detailed and transparent punch list of all action items (Microsoft To Do)
that can be accessed at all times by the team and/or Principal
? Liaising with Family Office bookkeeper to ensure that all supporting documents for credit card
charges are submitted timely; practicing cost containment
? Capturing all guests/vendors and deep cleaning schedules in household calendar
? Running household errands, if needed
? Household local errands
? Other duties as assigned
Requirements
? Schedule is 5 days a week; schedule flexibility is important based on demand.
? Strong communication (i.e., proficient in English, both orally and written.)
? Cleaning/laundering knowledge for fine materials
? Able to drive with a valid license and clean driving record
? Solid work history with great references is essential
? Computer proficiency
? Child and pet friendly
? Natural heart for service: good instincts with concierge and hospitality sensibilities
? Self-starter and self-motivated; needs to be able to think way ahead to predict family’s needs
? Work with daily/weekly/monthly/seasonal/annual task lists
? Boundaries are essential; execute extreme level of confidentiality
? Passionate about how everything looks at all times; excellent service, host(ess), and
managerial skills are a necessity, as is having a good degree of creative flair
? Must present oneself in a professional manner or style, polished and poised at all times.