ABOUT US
Elevation Capital is a group of internationally impactful companies spanning consumer packaged goods, hospitality, technology, real estate, non-profit, and venture funding. Run by a highly entrepreneurial self-made founder, and a team of highly capable executives across business units, the business operates globally with interests in US, Canada, Europe, and the Caribbean. With wholly owned companies in a range of growth stages and an ever-expanding investment portfolio, this group jointly serves a global vision to create an evolved world where humanity serves our highest purpose.
Our mission is to create and deploy capital for a better world.
To learn more, please visit: elevationcapital.vc ?
THE ROLE
The Estate Manager is primarily responsible for the day-to-day management of a 10,000 square foot, fully staffed, high-tech home within a private community in Arizona. This opportunity includes total oversight of short-term tasks and long-term projects relating to the residence. The Estate Manager also manages the 1 staff member who services the residence each day. Additionally, the Estate Manager has supervisory responsibilities over all independent contractors who assist regularly on-property. To ensure the standards of the estate are met, the Estate Manager must be adaptable, resourceful, and take a hands-on or “pitch-in” approach. Responsible for maintaining all Household Standards and Household Procedures and developing manuals so the home runs seamlessly, the Estate Manager functions in a manner that protects the family’s investment, and ensures that the residence, security, landscaping, systems and related assets are properly maintained in excellent working condition.
REQUIREMENTS
- Minimum 5 years related experience working in a similar residence for an ultra-high net worth family.
- Valid Driver’s License with clean driving record.
- Technology savvy with proficiency in Mac, PC, Alarm.com, Hue lights, HVAC & Lutron Lighting Systems.
- Ability to maintain the utmost discretion and confidentiality.
- Observant to the needs of the residence, family and guests and ability to anticipate their needs.
- Flexibility in scheduling with willingness to accommodate principals’ needs on occasional weekends/evenings.
- Highly organized, detail oriented, proactive, excellent time management, efficient and service focused
- Sense of humor and positive attitude.
- Strong organizational ability to present projects, budgets, lists, bids and quotes to family office through use of technology.
- Professional presentation of self and great personality.
- Ability to handle residence and domestic staff with ease and calm demeanor.
- Demonstrates reasoned judgment and discipline, reserving decision making until all information is received.
- Demonstrated concern that one be perceived as responsible, reliable, and trustworthy.
- Understands the sensitivity of access to confidential information and acts appropriately to maintain its confidentiality; releases confidential information only as necessary.
- Interest, skill, and success in getting groups to work together cooperatively; recognizes and encourages the behaviors that contribute to teamwork.
- Shares information, advice and suggestions to help others to be more successful; provides effective coaching
- Develops, maintain, and strengthens collaborative relationships inside and outside the organization
- Ability to work independently with minimal supervision; identifies what needs to be done and doing it before being asked to or required by the situation
- Listens actively and expresses self clearly in conversations and interactions with others; expresses self clearly in business writing to effectively reach the audience.
- Prioritizes projects to meet required deadlines. Carefully manages several projects at once, focusing on the desired end result of one’s work.
- Ensures that work is complete and carefully reviews the accuracy of information in their work.
- Open to different and new ways of doing things; willing to modify one’s preferred way of doing things.
RESPONSIBILITIES
- Primary point of contact for 10,000 square foot residence within a private community in Arizona.
- Daily walk through of home to ensure all systems are functioning properly.
- Ensure household staff’s daily checklists are completed and submitted to the Director of Operations.
- Serve as residence gatekeeper and oversee security operations.
- Greet principals of family and guests for each visit and provide appropriate hospitality.
- Proactively prepare the residence prior to guests’ arrival and procure all requested amenities.
- Perform evaluation annually with each employee to ensure all tasks, workload and quality of work is monitored.
- Coordinate staff schedules to ensure adequate coverage at all times based on needs.
- Manage timekeeping system for staff and assist with basic Human Resources functions for domestic staff.
- Assist domestic staff with projects when necessary; creating a collaborative/team environment.
- Responsible for the care & preservation of art, antiques, fine furnishings and other collections.
- Review, negotiate, and approve invoices for utilities and services provided by vendors on location.
- Maintain accurate financial records, create residence budget and log contractor services performed for accuracy.
- Create and maintain household/operational manuals.
- Set priorities for tasks on a daily, weekly, monthly, quarterly and annual basis.
- Maintain file systems including those for household operations, warranty manuals, household equipment, invitations, entertainment logs, etc.
- Oversee and manage various contractors to ensure the property is neatly and properly maintained. Landscape contractors, exterior lighting, pool maintenance, irrigation systems, AV/IT systems maintenance, security systems, pest control, HVAC and plumbing.
- Test appliances & home systems weekly. Verify security and integrity of property. Such testing and troubleshooting will include home theater and AV/IT components through the residence and other structures on all property.
- Assist with event production for various social and private events (e.g., planning and preparation, working with local hotels for accommodations, coordinating amenities, ensuring flawless execution day of event, etc.)
REVENUE/BUDGETARY/STAFF RESPONSIBILITY
- Directly manages 1 House Manager.
- Create, Develop and Manage residence and asset budgets.
- Multiple additional external vendor relationships as needed to support residence and physical assets.