ESTATE and HOSPITALITY MANAGER (EM)
NEW YORK CITY AND HAMPTONS
Position Overview
The Estate Manager (EM) will play a pivotal role in delivering exceptional hospitality and seamless operations across the family's residential portfolio, which includes properties in Hamptons, NYC, Florida, and Colorado. In this hands-on role, the EM will ensure that the family's residences operate with the precision of a five-star hospitality experience, fostering an environment of comfort, elegance, and privacy. The EM will oversee daily household operations, staff management, vendor relationships, and project execution while upholding the highest standards of service and discretion. This role requires frequent travel between properties to ensure consistent excellence and readiness.
The EM will report directly to the Principals and work closely with the Executive Personal Assistant (EPA) and Family Office. This collaboration will drive a hospitality-centered approach, ensuring every property delivers a world-class experience. The ideal candidate will have extensive experience in luxury property management, high-end hospitality, and team leadership.
Essential Duties and Responsibilities
Hospitality and Guest Experience:
- Service Excellence: Establish and maintain an environment of exceptional hospitality by creating a seamless five-star experience at each property. Ensure every detail—from ambiance to service delivery—perfectly aligns with the Principals' preferences.
- Event Management: Plan, coordinate, and execute high-profile events and gatherings with a meticulous eye for detail. Liaise with event staff, caterers, and vendors to ensure flawless execution.
- Guest Services: Provide personalized attention to guests, ensuring their needs are anticipated and met with professionalism. Oversee property readiness, ensuring accommodations are welcoming and tailored for each guest.
- Seasonal Transitions: Prepare properties for seasonal changes, including stocking supplies, refreshing décor, and ensuring all elements align with the Principals' aesthetic and functional standards.
Staff Acquisition and Training:
- Recruit and train household staff with a focus on hospitality excellence, including concierge-style service, guest interaction, and property presentation.
- Develop comprehensive onboarding and training programs to align staff performance with the Principals' vision of luxury and care.
Travel and Logistics:
- Coordinate travel arrangements and ensure all accommodations align with the Principals' preferences, from hotel selections to in-transit services.
- Oversee the logistics of moving between residences, ensuring each property is prepared, stocked, and ready for arrival.
Operational Excellence:
- Property Management: Oversee property operations with an emphasis on hospitality-driven service, including housekeeping standards, maintenance, and vendor relationships.
- Inventory Management: Ensure properties are fully stocked with high-quality essentials, including luxury toiletries, fine linens, and gourmet pantry items.
- Crisis Management: Provide rapid, effective responses to emergencies, ensuring minimal disruption to the family's lifestyle and comfort.
Qualifications:
- Minimum of 7+ years managing luxury properties, strongly emphasizing high-end hospitality.
- Proven experience delivering exceptional guest experiences and managing hospitality-focused staff.
- Expertise in event planning, travel logistics, and property transitions.
- Strong communication skills with the ability to anticipate needs and maintain discretion.
- Tech-savvy, with familiarity in hospitality technology and inventory management tools.