Experienced Estate Manager, Butler, Major Domo or Executive House Manager

Job Title: Estate Manager

Overview: This position will oversee the successful operation and maintenance of the primary residence with oversight of other properties.  The right candidate will supervise household staff, manage household projects, maintain excellent communication between family, staff and vendors, and set up systems and reporting to sustain the fine level of service the principals have grown to enjoy.  The ability to work independently as well as with a team, “hands on” is required.  Diplomacy and graciousness are critical in that this position represents the family to the public.  The right candidate understands that the utmost in confidentiality and discretion is required and can effectively manage the team to this end. 

Location: Main residence in Scottsdale, AZ and other residential assets across country

Schedule: Monday through Friday but flexible to work on weekends and non-standard hours, as needed, for travel, entertainment and to meet project deadlines.

Core Duties:

• Household Management:Supervising other household staff, managing budgets, inventories, and maintenance.
  • Protocol and Etiquette:Ensuring proper etiquette and protocol, and providing guidance to the owner and staff.
    • Knowledgeable of proper table service for formal and semi-formal occasions
  • Project management—ability to research and address each project with full analysis of cost, timeline and materials necessary; present in report for approval by principals
    • Research, authorize and hire or maintain approved vendor list
    • Demonstrate an understanding of complex physical house systems including HVAC, electronic security, and “smart home” systems like Crestron
    • Co-ordinate with architects, designers, outside vendors and contractors
  • Oversee domestic staff (gardener, housekeeper) managing completion of their regular duties and scheduling seasonal deep cleans and grounds maintenance
    • Work with existing staff to assess if there is additional training or coaching needed to maintain the level of service standards required
  • Event Planning and Social Planning:Handling logistics for social events, coordinating invitations, managing vendors, and ensuring smooth execution.
  • Personal Assistance:Managing scheduling, travel arrangements, and other day-to-day tasks.
    • Run household and Personal errands
    • Closet organization and seasonal rotation and shoe care
    • Travel Arrangements:
      • Booking flights, trains, hotels, and managing travel logistics.
      • Preparing principals for travel including packing and unpacking; valet-level care of men’s clothing
    • Interface with executive office staff
    • Taking care of personal errands, picking up dry cleaning, and managing other personal tasks. 
    • Maintain household calendars, scheduling household services and providing prior notification to principals
  • Discretion:Maintaining strict confidentiality and guarding the owner's privacy. 

Skills required:

• Preference will be given to formally trained candidates
• 5+ years working in high end homes, long-term employment
• Managed multiple staff members with good track record of long-term employment of team
• Background in managing construction projects, pools, irrigation, vegetable gardens, flower gardens, water features, HVAC, AV, lighting, plumbing, other household systems, power back-up and more
• Superb command of the English language, both written and oral and adept understanding of computer and cell phone technology for communication with principals.
• Bi-lingual: English / Spanish is a plus
• Organized and quick paced
• Tremendous attention to detail
• Self –starter/Self-motivated but with ability to take direction from principal
• College degree is a plus
• Valid driver’s license and clean driving record
• Non-smoker
• Able to work legally in the United States
• Background check and drug test will be required

Package:

• Attractive salary DOE, Health insurance available after probation period.
• Paid holidays (or comp day for future if holiday worked)
• Paid Time Off (PTO)
• Yearly reviews with discretionary bonus based on merit and longevity
• Office space provided
• Locals preferred but relocation package provided for the right match if out-of-state