Residential Real Estate Property Manager

| Boston, MA, United States

Posted Date 12/14/2021

Job Description

Company Name: Light Hill Property Management

Position Title: Single family, High New Worth, Residential Property Manager

Reports to: Director, Property Management



Unique opportunity for a hands-on, well-rounded professional property manager.  You will serve several homes and properties owned by one family in the city of Boston and surrounding metropolitan area, extending to the North Shore and Cape Cod. You will work as part of an existing team. 

Responsible for maintenance and preventative care to ensure a safe and healthy living environment for the principals and their families, while maintaining and enhancing the value of all properties and protecting the privacy and confidentiality of the client.

 This role will also be responsible for managing a collection of luxury vehicles to include all administration: registration renewals, maintenance scheduling, detailing schedule and location management.

An emphasis is placed on being a strong relationship manager, acting as the owner’s representative to provide unassuming and seamless service in a quiet and polished manner.

 Key Responsibilities: 

·         Act as a liaison to the family, clearly and concisely communicating issues and viable solutions and propose a course of action. Once work is approved, schedule work at the convenience of family, being sure to minimize any disruption.

·         Respond to family requests and work to complete such tasks in a timely manner.

  • Identify, prioritize, perform, and coordinate work at the various properties.
  • Check and maintain all mechanical systems, often complex in nature.
  • Source, schedule, and work with approved contractors for various property tasks and projects.
  • Respond 24/7 to property issues
  • Troubleshoot all building issues that arise and implement solutions in an efficient and cost-effective manner.
  • Accompany and supervise vendors at properties to assure security, privacy, and value of services.
  • Provide a high level of property protection as needed in advance of scheduled work.
  • Work alongside vendors to facilitate an efficient, cost-effective, and quality outcome.
  • Responsible for preventative maintenance on equipment to maintain effectiveness.
  • Evaluate property conditions and develop work order lists to maintain or improve conditions based on family goals.
  • Basic understanding of HVAC systems, troubleshooting as needed.
  • Basic understanding of home technology systems, and audio visual.
  • Provide reporting on property maintenance activities and maintain detailed records for equipment and homes.
  • Grow personally, through continuing education, trade shows, subscriptions, classes, and professional experiences
  • Self-perform preventative and emergency repairs maintenance when possible, balancing when to outsource.
  • Develop and maintain vendor relationships and bring in new vendors when necessary.
  • Work with family office staff, in-house security, curatorial, and technology services; manage communication, access, and services.
  • Provide timely invoice review and recommendation for payment.
  • Build and foster relationships with household employees.
  • Attend periodic meetings with team and manager 



 Education and Experience 

·         10-15+ years in a similar role or related experience required (including an understanding of all major construction trades).

·         High-end service experience working (HNW) private family settings preferred

·         Current valid driver’s license required. 

Skills and Knowledge 

·   Detail-oriented with strong problem-solving skills.

·   Excellent listening, interpersonal, written, and verbal communication skills.

·   Strong time management, organizational, administrative, and prioritization skills given multiple priorities.

·   Must be able to complete reports and maintain regular documentation for projects, invoices, vendor information, etc.

·   Comfortable with and adept at learning new technology interfaces and software. Ability to use mobile devices for coordinating and reporting work performed.

·   Proactive and positive attitude, highly motivated, self-directed with minimal daily supervision.

·   High regard and respect for privacy and always maintain a high level of confidentially and discretion.

·   A high value is placed on safety and security, with training in OSHA and first aid/responder preferred (provided if not existing).

·   Ability to work at heights on occasion and the mobility and flexibility to navigate tight spaces and lift and carry heavy objects (at least 50 lbs.).

·   Comfortable with being on your feet for long periods of time.

·   Experience with hand tools, power tools, and smart home systems.

·   Comfortable working in a team centric environment

·   Proficient in Microsoft Office suite, with prior experience and understanding of integrated home technology systems. 

Submit a resume to be considered for this position. Position offers an excellent benefits package, including 401(k), medical insurance, dental and vision, short- and long-term disability, and generous paid time off. 

This is an hourly paid position, eligible for annual bonus opportunity. 

Must be willing to submit to a drug test and background check. 

Must be legally able to work in the USA. 

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